1. Information We Collect
We collect account data, clinic configuration, consultation transcripts, report content, and delivery metadata required to operate the MediScribe platform.
2. How We Use Information
- Deliver real-time transcription and AI-assisted clinical documentation.
- Generate, store, and deliver consultation reports.
- Support account security, audits, diagnostics, and service reliability.
- Comply with legal and regulatory obligations.
3. Data Processing and Access
Access to data is role-based and restricted by clinic-level permissions. Authorized users such as doctors and clinic administrators can access relevant records according to platform role controls.
4. Sharing of Information
We do not sell personal data. Information may be shared with service providers used to operate platform functionality, including notification delivery and infrastructure hosting, under contractual confidentiality obligations.
5. Data Retention
Consultation and report data are retained according to clinic policy, legal requirements, and product configuration. Audio retention is governed by configured platform policy and applicable regulations.
6. Security Measures
We maintain technical and organizational safeguards designed to protect data from unauthorized access, misuse, alteration, or loss. No platform can guarantee absolute security, but we continuously improve controls and monitoring.
7. Your Rights
Depending on your jurisdiction, you may have rights to access, correct, or delete personal information. Requests should be submitted through your clinic administrator or designated compliance contact.
8. International Processing
Data may be processed in regions where our infrastructure or service providers operate. We apply contractual and technical controls to protect data during such processing.
9. Policy Updates
This Privacy Policy may be updated periodically. Material updates will be reflected by revising the effective date and publishing the updated policy on this page.
10. Contact
For privacy questions or data requests, contact the MediScribe support team through your clinic administrator channel.